Customer Reviews
We take great pride in delivering the best customer service possible. We are always looking into new methods and technologies to take our customer service even further.
Here is some of the feedback our great customers have given us.
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I ordered from Onlyoz in the morning, the order was despatched that evening. To me that is great service, with a very prompt delivery. The shoes I ordered arrived in perfect condition, but the box had suffered a bit during transit I assume, but all in all would definitely shop from them again and recommend them.
Trustpilot.co.uk review - Verified Buyer
great quality product with a super fast delivery excellent will def use again
Trustpilot.co.uk review - Verified Buyer
Easey to order ,wide range of boots.Quick delivery.
Trustpilot.co.uk review - Verified Buyer
Despite a few problem in the cart process (they noticed and contacted me to fix it) These guys have a great service offering. Good product, great service. That's what the internet should have more of.
Trustpilot.co.uk review - Verified Buyer
I ordered the shoes on thursday evening and got them on monday morning.
Trustpilot.co.uk review - Verified Buyer
Your service was amazing as the boots were delivered to me within an hour of ordering as I live nearby! I though that was so nice of Dean as it was 7.30 on a friday evening.
The boots are great - so much nicer than the regular Uggs. Am really glad I found your web-site.
Kate H, London. UGG Mayfaire
I love the boots! And I thought your service was excellent, on time, all in one piece and plenty of contact from you throughout the process. Thanks,
Emma, London. UGG Mayfaire
Good website and speedy delivery. Only site that I could find that had them in stock - also went to UGG stores in Westfield and Soho and none in stock.
Only thing I didn't know was that a size 7 UGG is actually a UK 7.5. luckily my feet are quite big and with socks they are fine!Best wishes,
Sara, London. UGG Mayfaire
Great boots cheers all for the pleasant shopping experience.
Claudia, Bath. Emu Stinger Hi
These boots are so sexy, they are different and well priced. Thank you for keeping me up to date with the order and quick delivery, am sure you will see me again soon :)
Abbey, Chatham. Emu HIP
Placed order 4pm boots were delivered 9:30am. Smooth transaction Only OZ thank you so much.
Abagail, Western-super-mare. UGG Mayfaire
Truly fantastic cardy boots. Please please drop me an email when you get grey in stock.
Marcia, Cornwell. UGG Classic Cardy
My wife has been asking for a pair for ages so gave her a little surprise. She loves the boots thank you for helping with the sizing.
Gautem, Reading. UGG Classic Tall
OH MY GOD. Same day delivery!!! had to leave you a review. Received the boots 45 minutes after placing an order, I guess living in London is useful at times.
Graciela, London. UGG Cargo III
Was not expecting the boots for a few days, thanks for the quick shipping. Only down side now is need them in another colour ;).
Annetta, Gloucester. Classsic Short
My thoughts on the Cove are they are very different to the UGG range which makes them a good choice to own from the standard classic range. Was very impressed by the build quality and comfort.
Regina, London. UGG Cove
BRILLIANT BOOTS!! they look and feel so good, hope they make a Cargo 4 hehe. You guys and girls gave a perfect shopping experience, keep it up.
Olivia, Cardiff, UGG Cargo III
Another late joiner to the UGG Australia club, regrating waiting so long these boots are cozy as anything. Boots arrived perfectly and on time as date given. Many thanks.
Lucia, Oldham, Classic Short
5 out 5. All went smoothly.
Maggie, Leicester, UGG Classic Tall
Adorable wellies. Bought both my kids a pair and they love wearing them. Many thanks Only Oz
Isabella, Cardiff, Smelly Welly.
My daughters friends had one of these and they are wonderful, had to get her a pair and myself. You provided a very wonderful and friendly service.
Alina, Swindon, Gumboots.
All 100% good. Communication, Delivery, Boots.
Elissa, Newcastle, UGG Cardy
Fantastic service and am loving these boots. Bought my last pair else were which turned out to be fake and fell apart. Thank you Jay for your fast responses to my questions.
Jasmine, Watford, Classic Tall
I dont even know were to start explaining how good these boots are, easily the best boots I have seen and worn. Truly beautiful. Now I need to somehow save for the Espresso pair ; )
Monique, London, UGG Cargo III
"Many thanks for the fantastic service from onlyoz. My Mayfaire Ugg boots are utterly wonderful, I love them so much I am saving up for a brown pair!"
Caroline, Cornwall, UGG Mayfaire
"Absolutely wonderful! Love the boots and the shipping was incredibly fast. Thank so much, and I'll definitely shop at your store again!"
Lisa, Pennsylvania, USA, UGG Wahine.
"I am very pleased with the belt, your service was very prompt and friendly without being pushy thank you"
Melanie, Somerset, Holster Oval Belt Black
"My first pair of UGG Australia boots and am glad I got these they are very comfortable and my feet are so nice and warm in the cold weather outside. Thanks for answering all my questions Jenny."
Denise, Reading, UGG Mayfaire
"THANK YOU Only Oz these boots are perfect. Have been showing them off all day hehe."
Muna, Birmingham, UGG Classic Cardy
"Fab boots, very comforatble and stylish design. Thankssss for all your help and quick shipping."
Jessica, Watford, UGG Cove
"FANTASTIC boots, these boots are soooooo comfortable and are just as comfortable as my ugg classics. Cheers all for the fabulous service and speedy delivery. cya around."
Hannah, Birmingham, Emu Stinger Hi
"Thanks Only Oz for the excellent service these boots are so nice and comfortable and easy to walk in. Your service is highly recommended."
Maria, Oldham, Outback Hi
"Only place I could finding selling these boots. They provided an excellent service throughout my order via email and SMS. Boots are so comfortable. Will be returning again for the brown pair."
Sonia, Kent, UGG Mayfaire.
"Thank you for the quick service, my daughter loves her boots. They really do smell like strawberry. Well worth 19 pounds."
Kim, Brighton, Gumbies Smelly Welly.
"These boots are amazing, finally went for it and bought a pair. Its well worth it, I haven’t stopped wearing them. Thank you Only Oz for an amazing service and quick response to all my emails hehe."
Tia, Bournemouth, Classic Tall.
"So happy with my boots, was hard finding a shop selling genuine boots, bought a pair of boots on ebay which turned out to be fake. Thanks Dean for the perfect service 5 stars all around xxx."
Anna-Marie, Peterborough, Classic Tall
"I love my UGG Short, am already planning to get another pair in black you shall be seeing me soon : - ) Great service all round would highly recommend for those looking for Genuine UGG boots. Take Care all.">
Amanda, Bath, Classic Short.
"So hard finding Cardy boots they are sold out everywhere was so happy to see you had them in stock. Cheers for the prompt delivery and communication. Will be swinging by again soon.
Gisele, Brighton, Classic Cardy
"Wanted to drop a quick thanks. My sister loves her birthday presented. Thank you Only Oz."
Derek, London, Cove
"Absolutely love these boots,100 percent happy with them and worth every penny.Only oz are some of the best people i have ever dealt with.From 5 star service to 5 star product,couldn't ask for more.Thanks Guys."
Victoria, Manchester, UGG Classic Cardy
"OMG! These people are awesome! Very accommodating, more than happy to help and were happy to ship to Canada!! I received my lovely boots in super quick time. Thank you so much!! Will definately return to your website in the future!! :)"
Shelley, Canada, UGG Locarno.
"Thanks for your help finding the right size. The boots are fantastic, I have worn them every day so far. Your service is excellent."
Sarah, Surrey, UGG Mayfaire.
"Fantastic service, boots arrived on delivery date given and was kept upto date by email messages."
Susan, Sunderland, UGG Patent Paisley
"They look the part, hope the missus' likes them on Christmas Day! Excellent service from onlyoz. Very helpful and kept me informed of all developments through the order."
John-Paul, Lancashire, UGG Wahine
"They are simply beautiful and very comfortable. ...one of my good investments...:-))"
Petrariu, Romania, UGG Wahine
"I ordered a pair of Surfcat boots for my mum in black. This was the only website that had them in stock in the UK so i was really impressed that they offered a free postage service. The boots themselves are amazing. The quality of the boots are unbelievable and are definitely worth the money. Jay at Only OZ provided the best customer service I have ever had from an online shop and kept me aware of the order, the postage and they offer a brilliant text service to keep you up to date with your order. Will definitely be recommending Only Oz to all of my friends and family. Thanks ever so much!"
Celeste, Southamton UGG Surfcat
"Just wanted to say thank you for the help picking my wifes sandals, she was very happy with them. Great service all round."
Danni, London. Holster Diamonte
"Thank you for all your help, I cant stop wearing my cardy boots : ) will definitely be back."
Bindi, London, UGG Cardy.
"Love the boots and the service Jay provided when buying them was brilliant, kept me up to date on the progress of the purchase all the way, would recommend. Also recommend the ugg cleaning kit."
Alison, St Martins, Channel Islands. UGG Mayfaire
"Best Transaction I've Ever took place in"
Becky, Luton. UGG Classic Short
"Great boots, very fast delivery & excellent communication. Would recommend." Kathryn, Somerset. UGG Classic Tall
"Lovely genuine Uggs and speedy delivery."
Freya, Cheshire. UGG Classic Tall
"Superb service, excellent communication..Thank you for all your help!!"
Shelley, Middlesex. UGG Classic Tall
"great ugg boots. v fast delivery"
Kirk, Nottinghamshire. UGG Classic Tall
" I think i am becoming an UGG-aholic, thanks again for the great service guys and girls "
Amy, Bolton. UGG Classic Short + Tall.
"Fantastic service, boots arrived on delivery date given and was kept upto date by txt messages, Will be back for some gumbies for my daughter."
Priya, Bristol, Holster Toe Loop.
" Love my uggssss. thought i drop you guys a message to say thanksssss"
Melissa, Trowbridge. Chestnut Classic Tall.
