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Help & Advice

Browse through our extensive FAQs to answer all your questions!

FAQ Categories

 

  • How secure is online shopping?

    • How secure is online shopping?

      Shopping with us is completely safe, and as can be seen on our home page, we have registered with many respectable and well known companies to protect your details and privacy.

      All our transactions go through the latest and highest Secure Sockets Layer (SSL) checkout system, this is the same security level used by online banks and many major online retailers. Even your login to your account goes through a high level security channel with heavy encryption.

      For extra security we have worked with Visa and Master Card to offer our customers Verified by Visa and Master Card secure which work in the same way as chip and pin. When you are completing a transaction you will be asked for a password. We take online shopping and keeping our customers identity secure very seriously.


       

       
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  • Are all your products genuine?

    • Are all your products genuine?

      We receive all our products direct from the manufacturers and we are official retailers of all the products we sell. We advise our customers to be vigilant when shopping online as there are many fake retailers on the web. Below is a list of things you should expect to see from a REAL retailer:

      1. Phone Number – If they have a phone number check and see if they are contactable.

      Only Oz phone number is: 0845 544 1817


      2. A registered business number – This is a number provided to a business when they register with the government, this number can be checked online at Companies House

       Only Oz registration for the UK: 7614288 - Part of the uCrave LTD
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  • How can I find out my size?

    • How can I find out my size?

      Each individual is different so please measure your feet and then check our size guide to find which size boot is perfect for you. Some boots need bigger sizes then normal and others need smaller, if this is the case we always provide information in the relevant departments warning of this. If you need any help or assistance please do not hesitate to contact us for advice or check out our size guide.
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  • What countries do you ship to?

    • What countries do you ship to?

      We literally ship to every corner of the world. If it can be reached by canoe, we will send it there. Although we try our best to avoid them, there can sometimes be charges for shipping to countries outside Europe, but we hope this does not discourage our international customers. We will always strive to find the most reliable and cost effective way of delivering to our international buyers.

      Please check our International delivery page to find out more information.

       

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  • What are the shipping costs?

    • What are the shipping costs?
      We offer free shipping to UK customers on orders over £50. If the value is lower than £50 then the shipping will cost no more than £3. We also offer free returns on orders over £50 so if you’re not happy with what you’ve got you can send it back totally free of any postal charges.

      For our international customers we have split the world into two zones. All of Europe is £6-£10 the rest of the world is £15. We believe this is some of the best shipping prices around for international customers because of the size and weight of the boots. All packages are International signed for and can easily be tracked online. All information will be provided once your boots have been shipped.
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  • What are my alternate payment options?

    • What are my alternate payment options?

      We understand not all customers like using Debit / Credit Cards card’s online. That’s why we also offer PayPal as a payment method. PayPal has over 150 million accounts worldwide and completes millions of pounds, Euro and US dollars worth of transactions daily. You can sign up to PayPal for FREE. Our Only Oz PayPal account has been fully verified with PayPal.

      We now also offer Google Checkout which works in the same way as PayPal. Hundreds of online stores now accept Google Checkout as a Payment method and it’s really fast and easy to use.
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  • Are there any other additional costs?

    • Are there any other additional costs?

      For customers in the UK there are no additional costs or fees. Because we ship from within the UK, there is no chance of our customers being charged any duty or customs fees. For those ordering from outside the UK, there is always the chance of there being small customs charges although this is very rare and we try our best to make sure this does not happen.
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  • What currency am I being charged in?

    • What currency am I being charged in?

      We operate in GBP (Pounds sterling), for information on different currencies please use a currency converter to see the full cost of items.

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  • How long does my order take to arrive?

    • How long does my order take to arrive?
      All orders before 4.00pm will be dispatched on the day of ordering depending on the product these can arrive the next day, please always check the delivery tabs on the product pages for more information. All orders after 4:00pm will be dispatched next working day and be delivered 2 working days after the order date again this is not always the case so please check delivery Information on the product page or our delivery information page.
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  • My Order has not arrived

    • My Order has not arrived
      Unfortunately on occasions orders can be delayed for various reasons, so while we do appreciate that customers do expect their goods on time, we ask in these situations that you follow the guidelines set by the delivery service we use to dispatch all orders, Royal mail.

      Please wait 15 working days (from the due date of delivery) before contacting us about any underlivered items.

      To find out more about late or lost mail, please visits the link below to Royal Mails Website.

      Royal Mail Lost Packages.
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  • What happens to my card details?

    • What happens to my card details?
      When paying by card, all card information is wiped after the transaction has gone through, we do not store any of your card information on our system. This is the best way of keeping online transactions safe. We have one of the best systems around in protecting customer’s details and we are part of the data protection act.
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